Shipping and returns
At Salati, we make every effort to ensure that your rug reaches you as quickly as possible and in perfect condition, no matter where you are in the world.
Order Processing
All orders are processed within 2 to 3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Estimated Delivery Times
| Geographical Area | Estimated Time |
|---|---|
| France & Europe | 7 to 10 business days |
| North Africa & Middle East | 10 to 14 business days |
| Rest of the world | 10 to 20 business days |
These times are indicative and may vary depending on carriers and local customs.
Order Tracking
A tracking number will be sent to you by email as soon as your order is shipped. You can track your package in real-time via the provided link.
Delivery Fees
Delivery fees are calculated automatically when placing your order based on your delivery address.
Delays and Delivery Issues
Salati cannot be held responsible for delays caused by postal services, customs, or events beyond our control. In case of any problem, please contact us and we will do our best to assist you.
A question about your delivery? Contact us at contact@bysalati.com — we respond within 24 to 48 hours.